From nothing to your
first campaign.

Your name, an email address, a password and the business name. The business name becomes the workspace and the default sender name, and both can be changed later.

• One account can hold several workspaces and switch between them
• Whoever signs up owns the workspace — ownership is the one role that cannot be granted away from the team screen

On the Numbers screen, add the number and scan the pairing code with the WhatsApp app on the phone that holds it. There is no business verification to apply for and nothing to wait on.

• Use the number your customers already have saved — that is the whole point of it
• The connection is held by our WhatsApp service, not by your browser, so you can close the tab
• A number that drops off says so on the Numbers screen, and campaigns using it stop rather than fail quietly

Workspace settings holds the frame everything else inherits: the hours messages may leave in, the daily ceiling, the pace, and whether consent is required before anybody can be messaged. Doing this first is the difference between a careful first campaign and an apology.

Sending hours are currently judged in UTC, because a workspace has no timezone of its own yet. If you want 09:00–20:00 in Istanbul, enter 06:00–17:00.

• Pace: cautious, balanced or brisk — six, twelve or twenty messages a minute
• Turn on “require opt-in” and Birsend refuses anybody without consent on file, everywhere: campaigns, the inbox, and the API
• A campaign or a number can tighten these hours further, never widen them

Import a CSV or a plain text file, or add people by hand. The import shows you what it parsed before anything is written, and reports every row it could not read rather than refusing the file.

• CSV and TXT. Export from a spreadsheet as CSV first — the importer does not read .xlsx
• Numbers can be a single international column; nothing has to be split into a dial code
• Mark the list as opted in only if it truly is. That flag is what a send checks
• Tag as you import — tags are how you build an audience later

Save it as a template so it is not retyped, and set it to active — the campaign builder only offers active templates, so a half-written draft cannot be one click from going out.

• The composer shows WhatsApp formatting as your customer will see it
• A campaign body is sent exactly as written. Placeholders like {first_name} fill on automatic replies, not on campaigns
• Attach one picture or document from the file library if the message needs one

Choose the number to send from, the audience, and the hour. Save it as a draft while you are still deciding; scheduling it is a separate, deliberate act.

• The audience is resolved when the send starts, not when you save — somebody added in between is included
• The hour has to be in the future. A time already past is refused
• A campaign can hold its own tighter window, daily cap and pace

Make a second campaign aimed at a handful of numbers you own, and let it go. Read what arrives on an actual phone: the sender name, the formatting, the link, the attachment.

• There is no rehearsal mode you can switch on from the panel — the safe first send is a small real one
• Check the campaign page afterwards: sent, delivered, and the reason beside anybody who was skipped
• Then pause it and resume it once, so you have seen those buttons work before you need them

Schedule the real one. The sender checks every minute, so the hour you picked is the hour it goes. Replies arrive in the shared inbox against the same contact, in the same thread.

• Queued, sent, delivered, read and failed move as the campaign works through the audience
• Pause stops it within a minute and remembers exactly who it had reached
• A campaign left far past its hour is cancelled automatically rather than delivered late

Create an account for each colleague and hand them the password. There is no invitation email — the account exists the moment you save it, so nobody waits on a link.

• Three roles ship configured: Admin, Agent, Analyst. Add your own if none of them fit
• Sixteen areas, each with “see it” and “change it”. Reports and Logs are separate, because either one shows the shape of the whole business
• Removing somebody revokes every session and key they held, and keeps their name on everything they wrote